One of the Oldest, Yet Powerful Relationship Building Tools You Have

This week’s message and lesson ties in perfectly with this time of the year, Thanksgiving and the biggest advantage we have as small business owners operating in our local marketplace.

The world around us is moving at warp speed. Entrepreneurs and business owners often get caught in the trap of searching for the new answer to their dream of new business growth.

7 Ways Your Agency Team Can Drive Referrals

Getting more referrals is NOT just about asking for them.

Although asking at the right time is critical to this process, referral culture is basically drawing a line in the sand and stating …

“My Business Will Be About Referrals, … AND … I will design and execute the best system for me and my team for attracting them into our agency.

What Do You Really Want?

Do you ever sit down and REALLY think about what you want in life? I don’t mean what you think you want so you can keep up with the Joneses, or what you think you want because someone else thinks it’s good for you; I mean what YOU REALLY WANT!

How to Keep Your Team Motivated During a Pandemic

Hi ~Contact.FirstName~,

Over the years I’ve received many questions on how to get the best results from team members. One of the best ways is to keep them motivated!

Motivation is hard to find these days. Most of us are burned out not just from work but from everything going on – the pandemic, wildfires, civil unrest, election politics and more.

Agency 101 – Your Customer Service is a Form of Marketing

Most people do not think of Customer Service as a form of marketing but … it is!

When the majority of people think of marketing they think of direct response marketing, email marketing, advertisements – radio, tv, online, etc.

In reality, anything that draws clients to you or helps you maintain your current clients is marketing.

Agency 101 – Appreciating Your Team

You may remember the blog post from 2 weeks, “Why Really Awesome Team Members Quit.” Since that post my team and I have heard from many of you asking for examples and ideas for showing appreciation.

First, let’s start with a few really good reasons for why you should always show your team appreciation – other than just to keep them from quitting.

Why Really Awesome Team Members Quit

Something very disturbing will occasionally happen in business. You may have even experienced it yourself …

Really awesome team members quit.

I’m not talking about part-time folks or college kids doing repetitive, entry level tasks.

Agency 101 – How to Handle an Upset Customer

I received an email last week about how to take care of an upset customer. This email reminded me of a great article my VP of Operations, Amanda McFall wrote a few years about on Handling a Hostile Customer.

Working in insurance, I know you have received hostile calls and have had very upset customers in your agency.