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What Does Your Character Say About You as a Leader?

Pat Williams states that Character is the fourth side of leadership in his book Leadership Excellence.

Your character is an array of personality traits you have built into your life over time. These personality traits determine how you will behave in a range of situations, including times of pressure, danger, stress, and temptation.

7 Ways to Sharpen Your People Skills

As a recap, according to Pat Williams’ book Leadership Excellence, the first side of leadership is Vision, the second side is Communication and the third side is People Skills.

To increase your success as a business owner and leader, here are 7 ways to build your people skills.

The Third Side of Leadership Is People Skills

This week, as I continue with the Seven Sides of Leadership as explained in Pat Williams’ book Leadership Excellence the third side of leadership, is People Skills.

Excellent leaders have a heart for people. They care about people. They have empathy and compassion for the ones they lead.

The Second Side of Leadership is Communication

Vision is the first side of leadership but vision alone is not enough. As a leader, you must communicate your vision to your followers.

Pat Williams explains in his book, Leadership Excellence the second side of leadership is communication.

So the question is: How can I become a more effective communicator and leader? What are the ingredients of effective communication?

Effective leaders communicate the vision again and again and again.

Vision Produces Vital Effects

Last week I shared with you that leadership is all about the future and that true leaders must have a vision for the future. If you missed that message, reply back and my team will be glad to send it to you. Vision produces three vital effects in the life of a leader.

A Direct Response Marketing Flying Disc

Direct Response Marketing is one of the oldest forms of marketing but also one of the most diverse forms of marketing.

The most common form of direct response marketing is direct mail. As a business owner, you have more than likely used direct mail in the past to grow your business.

Handling a Customer Complaint

Harvard business studies show that the biggest reason a customer stops being a customer is not pricing but “perceived indifference” on the part of the owner or an employee of the business.

What I mean by perceived indifference is when your customers think you don’t care about them and that they aren’t important to your business.

Accepting Responsibility

Most people have a difficult time accepting responsibility. We see avoidance of responsibility every day in both our personal and professional lives, at home, at work, and more.

It is important to always take responsibility for everything we do.

The Power of You

Have you thanked your customers today?

It’s quite easy.

If you want more business, start by thanking the people who are already giving you business!

As an agency owner, the words you choose to say to your customers hold the power to connect you to them in a meaningful way.