Are You Accountable?

Most people hear the word “accountability” and instantly go on the defense. What I’m learning is that accountability is nothing to be afraid of. In fact, it should be embraced.

Finding Balance While Building Happy, Healthy Relationships

I read an interesting article the other day about negativity versus positivity inside relationships. The article specifically mentioned a husband/wife relationship, but as I read and really started thinking, I saw a very applicable lesson with my team and even my customers. I thought that you, as a small business owner like me, could get some value from the information as well.

6 Tricks for Having a Great Day

As you know, it takes a lot of self-control to make it through the stressful workday. Something little can happen like the phone rings and the conversation not go the way I’d like, and then I’m in a negative mood that affects my productivity and the rest of my day.

4 Unconventional Spring Cleaning Tips for Your Business

Spring is here! It’s that time of year where we roll up our sleeves and tackle some of the biggest projects we have around the house. While many of us wouldn’t hesitate to get started at home, few have ever thought about what doing a little “spring cleaning” in our businesses could mean for our success.

Better Listeners Make More Money

To make more money and have a successful business, all you have to do is LISTEN. My grandmother used to say, “God gave you two ears so that you listen twice as much as you talk.” Most of the time, I’m guilty of talking too much when I should be listening.

Do You Have a Referral Program?

Referrals are often one of the more difficult aspects of any business owner. One thing that I learned early in my career was that you can give a little and get a lot back if you take the time to market yourself and your business towards a rewards system.

Facing the Enemies Within

As my wife and I are getting fully settled into our new house, I was going through some of my older materials and found a gem from Jim Rohn that I knew I should share with you.

In Jim’s article, he talks about fear.

Fear is found all around us and in small amounts can be helpful by keeping us from dangerous situations.

Beware the Dream Stealers

Although your own internal measurements are the most important, you will occasionally need to seek external feedback on your progress toward your goals. When you do, be sure it is from people who are truly interested in seeing you succeed. Don't seek feedback from fair-weather friends, competitive peers, or any person who doesn't have your best interests at heart.

Killing the Giant … When He is Only 3 Feet Tall

The salesperson who makes excuses might say:

'They said our price was too high'
'They said the competition had a better option.'

Every salesperson has an excuse for why they don't make the sale. It is only the professional salesperson who will, after the call, evaluate what took place and decide what he could have done better to have made the sale.

Put Some Disney Magic In Your Agency

A few years ago I had the privilege to work with a great man, Vance Marris that spent 10 years as an executive at Walt Disney World Orlando. He mastered the service secrets of Disney and shared many with me and attendees of one of our Super Conferences.