Inspecting What You Expect from Your Support Team

by: Bill Gough, Allstate Hall of Fame Member

A few very important questions for serious agency owners like you …

Are you measuring key metrics in your agency?
Are you holding yourself … AND … your team accountable?
Are using systems and processes the RIGHT WAY in your agency EVERY DAY?

When you have #3 in place, numbers 1&2 are handled because you have a system for measurement and accountability.

Holding Yourself and Your Team Accountable

by: Bill Gough, Allstate Hall of Fame Member

Here are a few questions for you…

How do you hold yourself accountable?
How do you keep your team accountable without micromanaging?
Do they report back? Is it a daily task list?
Do you use weekly accountability meetings?

These are all great questions and many agency owners ask a form of these questions constantly.

How to Introduce Yourself to Newly Acquired Customers

by Bill Gough, Allstate Hall of Fame Member

One question that I hear often is “I’m just buying a book of business. What do you suggest I do to introduce to myself to my new customers?”

This is a GREAT question. This should be very applicable to many of our coaching members with all the change that has come and still coming in the “Insurance Agency Owner” world.

Are You Adding Value for Your Customers?

by Bill Gough, Allstate Hall of Fame Member

You know that I have always believed in being associated with champions, winners and learning from the best in their field, right?

I am not interested in re-inventing the wheel or starting with a blank sheet of paper to create something new and spectacular.

Success is a Journey, Not a Destination

by Bill Gough, Allstate Hall of Fame Member

During our journey as small business owners, we encounter stop signs, road blocks, breakdowns... The list goes on.

At times like these, we need direction and motivation to help drive us to keep moving forward.

Your Check Up from the Neck Up

by Bill Gough, Allstate Hall of Fame Member

Every so often I take an ethical account of my life up until the exact moment of where I am at in life. I call it “my check up from the neck up.”

I do this as a way of personal development when I feel as though I have made some poor or unsuccessful choices or if my attitude is not what it should be.

Learn and Move On

by Bill Gough, Allstate Hall of Fame Member

What do you do when you make a mistake?

Are you like many people who beat themselves up when they make an error or a foolish decision?

Does your inner enemy punish you, pointing out other mistakes that you may have committed?

Despite being a positive forward thinking person … this inner enemy punishing me was something that I had an issue with for many years.