This week we are continuing the popular Marketing 101 series. Even the most basic tasks in an agency need to be reviewed from time to time. When you have a proven process, these tasks are gold!
Have you ever listened to one of your team members on the phone and heard them say something that made you cringe?
When your customers call in with a question, would they receive the same answer from everyone in your agency?
By using Scripts in your agency, you are able to free yourself and your team from common mistakes and pitfalls on the phone that are hurting your closing percentages.