Neglect is Like a Pebble

Neglect is like a pebble in your shoe. What starts as a slight annoyance can lead to a sore that can become infected that leads to a staph infection – and THAT can kill you.
 
As overdramatic as it may sound, that’s what happens in both your business and personal life if you ignore the pebble of neglect.

Shoulda, Coulda, Woulda

Today, I want to talk about how you can create the most memorable experience with your customers.

Ready for it?

Turn your “should’s” into “musts”.

That’s right. As I have heard before, stop “shoulding” on yourself by substituting the word “must” for “should”.

I cannot tell you how many times I have heard Agency Owners say to me “I should put on a seminar.

Four Things to Keep You Going When Stress Strikes

In the spirit of thankfulness, I want to sincerely thank you for the relationship that we have and for being a part of it. It means the world to me to have like-minded people in my life who are committed to being successful and are dedicated to serving out excellence, day in and day out. I truly am looking forward to continuing that relationship in the coming year ahead.

Success is Shared

In the spirit of thankfulness, I want to sincerely thank you for the relationship that we have and for being a part of it. It means the world to me to have like-minded people in my life who are committed to being successful and are dedicated to serving out excellence, day in and day out. I truly am looking forward to continuing that relationship in the coming year ahead.

What Do You Really Want?

Do you ever sit down and REALLY think about what you want in life? I don’t mean what you think you want so you can keep up with the Joneses, or what you think you want because someone else thinks it’s good for you; I mean what YOU REALLY WANT!

Agency 101 – How to Handle an Upset Customer

I received an email last week about how to take care of an upset customer. This email reminded me of a great article my VP of Operations, Amanda McFall wrote a few years about on Handling a Hostile Customer.

Working in insurance, I know you have received hostile calls and have had very upset customers in your agency.