How Leaders Communicate

by Bill Gough, Allstate Hall of Fame

One critical factor for your success as a leader will be how you communicate with your team.

We know that communication is all about exchanging information, developing as a group, delegating tasks, setting expectations or calling attention to a problem in your business.

Everyone should agree that communication is a very important skill. Not only is good communication necessary to build healthy relationships with your employees, it is also key for leadership success.

I have to be very careful to CLEARLY communicate with my team— doing so saves time, energy, and money in the long run. If I’m not careful, I can easily fall into the trap of thinking that my team can read my mind or should know what to do— But they can’t and they don’t… It’s my job to make sure I communicate effectively.

How you communicate can play a huge role in the morale of your team AND… How you treat your team will have a direct impact in how they respect you and their team members AND… How they perform on the job.

In Order To Communicate Powerfully, You MUST Understand the Impact of 3 Basic Communication Skills:

  • Telling -- It is still necessary to tell your employees what you need them to hear. Always consider your tone and direction. This is important. Frame your wording to achieve its goal. You’ll accomplish more and preserve morale.
  • Asking -- Asking questions reminds your employees that you value their opinion and trust their judgment. All team members are valuable. Their opinions can open you up to new ideas and help you see where there are inconsistencies in your business that you may be blind to. Doing this often can help build trust with your team.
  • Listening -- You can be sure that powerful, respected leaders are listening, and if you want to be among their ranks, you must take the necessary steps to shape yourself into someone who others desire communication with. As a small business owner, you’re not only responsible for the growth of your communication skills—you are also accountable for making sure that your team knows how to convey their thoughts and feelings too.

Help your employees grow their communication skills by talking with them about personal and professional subjects, listening to what they have to say, and most importantly, actively responding to what you hear.

You can even use this interaction to encourage your team to take steps to better themselves professionally– you and your team both win. When you show patience and appreciation for their opinions, they will be willing to share with you when they have a problem, need help, or let you know an area that can be approved.

Take a personal inventory of your communication skills and make an effort to improve on them daily. It will dramatically affect your personal and professional lives!

Practice and dedicate yourself on improving your abilities so you can become a communicative and respectable leader in your business.